10 Year Warranty
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Frequently Asked Questions

Find answers to common questions about our services, process, pricing, and guarantees.

Services & Pricing

Questions about what we offer and how much it costs.

What services do you offer?

We offer a comprehensive range of landscaping services including:

  • Driveways: Resin bound, block paving, tarmac, gravel, and concrete
  • Patios: Porcelain, natural stone, Indian sandstone, and more
  • Decking: Composite and timber decking
  • Fencing: All styles including panel, close board, and decorative
  • Garden Design: Full garden transformations and landscaping
  • Artificial Grass: Premium artificial lawn installation
  • Groundworks: Drainage, foundations, and retaining walls

Visit our Services page for a complete list.

How much does a new driveway cost?

Driveway costs vary depending on size, materials, and preparation work required. As a rough guide:

  • Resin Bound: From £80-£120 per m²
  • Block Paving: From £70-£100 per m²
  • Tarmac: From £50-£70 per m²
  • Gravel: From £30-£50 per m²

These are estimates only. We provide free, detailed quotes with no obligation. Every project is priced individually based on your specific requirements.

How much does a patio cost?

Patio costs depend on the size, materials chosen, and site conditions. Typical ranges:

  • Porcelain Paving: From £100-£150 per m²
  • Natural Stone: From £90-£130 per m²
  • Indian Sandstone: From £70-£100 per m²
  • Concrete Slabs: From £50-£70 per m²

Contact us for a free site visit and accurate quote tailored to your garden.

Is the quote free?

Yes, absolutely! We provide completely free, no-obligation quotes. This includes:

  • A site visit to assess your property
  • Discussion of your requirements and ideas
  • Expert advice on materials and options
  • A detailed, itemised written quote

There's no pressure and no obligation to proceed. We want you to make an informed decision.

Do you offer discounts for larger projects?

Yes, we can often offer better rates for larger projects or when combining multiple services (e.g., driveway + patio + fencing together). This is because we can work more efficiently and reduce setup costs.

Discuss this with us during your consultation and we'll do our best to provide competitive pricing for your complete project.

Process & Timeline

What to expect when working with us.

What is your process from start to finish?

Our simple 4-step process:

  • 1. Free Consultation: We visit your property, discuss your ideas, and take measurements
  • 2. Detailed Quote: You receive a comprehensive, itemised quote within 48 hours
  • 3. Installation: Our skilled team completes your project to the highest standards
  • 4. Final Walkthrough: We ensure you're 100% satisfied before completion

Learn more on our How We Work page.

How long does a typical project take?

Project timelines vary based on scope and complexity:

  • Small patio or path: 2-4 days
  • Standard driveway: 3-5 days
  • Medium garden project: 1-2 weeks
  • Full garden transformation: 2-4 weeks

We'll give you an accurate timeline in your quote. We always aim to complete work efficiently while maintaining our high standards.

How quickly can you start my project?

Our availability varies throughout the year. Typically, we can start within 2-4 weeks of accepting a quote. During busy periods (spring and summer), this may extend to 4-6 weeks.

We recommend booking early, especially for spring/summer projects. We'll always give you an estimated start date when you accept your quote.

Do you work in all weather conditions?

We work in most weather conditions, but some tasks require dry weather for the best results:

  • Light rain: Groundwork and preparation can usually continue
  • Heavy rain: We may pause laying materials like resin or concrete
  • Frost: We avoid laying materials in freezing conditions

If weather delays your project, we'll keep you informed and reschedule as soon as possible. Quality always comes first.

Will you clean up after the work is done?

Absolutely! We take pride in leaving your property clean and tidy. Our cleanup includes:

  • Removing all construction waste and debris
  • Cleaning any mess from driveways and paths
  • Disposing of materials responsibly
  • A final walkthrough to ensure you're completely satisfied

You shouldn't have to lift a finger once we're done.

Payment & Deposits

How and when you pay.

Do I need to pay a deposit?

No deposit is required. This is one of the things that sets us apart. We don't ask for any money upfront.

You only pay once the work is completed and you're fully satisfied with the results. This gives you complete peace of mind and shows our confidence in our work.

When do I pay?

Payment is due upon completion of the work, after our final walkthrough together. For larger projects, we may arrange staged payments at agreed milestones.

We'll always agree payment terms clearly before starting any work, so there are no surprises.

What payment methods do you accept?

We accept various payment methods for your convenience:

  • Bank transfer (BACS)
  • Debit/Credit card
  • Cash
  • Cheque

Bank transfer is our preferred method for larger amounts.

Do you offer finance or payment plans?

For larger projects, we can discuss staged payment options to help spread the cost. This would be agreed before work begins.

Contact us to discuss your specific requirements and we'll do our best to accommodate your needs.

Guarantees & Insurance

Your protection and peace of mind.

What guarantee do you offer?

All our work comes with a comprehensive 10-year workmanship guarantee. This covers:

  • Defects in workmanship
  • Structural issues caused by installation
  • Problems arising from our work

In addition, materials are covered by their manufacturer warranties, which we'll provide documentation for.

Are you fully insured?

Yes, we are fully insured for your complete protection:

  • Public Liability Insurance: £5 million cover
  • Employers Liability Insurance: £10 million cover

We can provide copies of our insurance certificates upon request. This protects you and your property throughout the project.

What if something goes wrong after completion?

If you experience any issues covered by our guarantee, simply contact us. We'll:

  • Respond promptly to assess the problem
  • Arrange a visit to inspect the issue
  • Rectify any problems covered by our guarantee at no extra cost

We stand behind our work and are committed to your long-term satisfaction.

Still Have Questions?

Our friendly team is happy to answer any questions you have about our services.

Materials

Questions about the materials we use.

What quality materials do you use?

We only use premium-quality materials from trusted UK suppliers. This includes:

  • Industry-leading resin systems for driveways
  • High-quality porcelain and natural stone
  • Pressure-treated timber for longevity
  • Premium composite decking brands

We never cut corners on materials - quality is essential for a lasting finish.

Can I choose my own materials?

Absolutely! We'll discuss material options during your consultation and can provide samples. We're happy to:

  • Show you samples of different materials
  • Advise on the best options for your budget and requirements
  • Source specific materials you've seen and liked
  • Work with materials you've already purchased

Your input is important - we want you to love the finished result.

Do materials come with warranties?

Yes, most materials we use come with manufacturer warranties. For example:

  • Composite decking: Often 25-year warranties
  • Resin systems: Typically 10-15 year warranties
  • Porcelain tiles: Usually 10+ year warranties

We'll provide you with all relevant warranty documentation for your records.

Aftercare

Maintaining your new outdoor space.

How do I maintain my new driveway?

Driveway maintenance is usually straightforward:

  • Resin: Occasional sweeping and light pressure washing. Avoid harsh chemicals.
  • Block Paving: Regular sweeping, periodic re-sanding of joints, weed removal as needed
  • Tarmac: Keep clean, repair any cracks promptly, consider resealing every few years

We provide aftercare instructions specific to your installation.

How do I care for my decking?

Decking care depends on the type:

  • Composite Decking: Very low maintenance - just regular cleaning with soapy water
  • Timber Decking: Annual cleaning and treatment with decking oil or stain recommended

We'll advise on the best care routine for your specific decking material.

Do you offer maintenance services?

Yes, we offer various maintenance services including:

  • Jet washing and cleaning
  • Re-sanding block paving
  • Driveway resealing
  • Decking treatment and repairs
  • General garden maintenance

Contact us if you need help maintaining your outdoor space.

How long before I can use my new driveway/patio?

Curing times vary by material:

  • Resin Driveways: Light foot traffic after 4-6 hours, vehicles after 24 hours
  • Block Paving: Usually ready immediately after completion
  • Concrete: Light use after 24-48 hours, full use after 7 days
  • Patios: Typically 24-48 hours before walking on

We'll give you specific guidance for your project.

Ready to Start Your Project?

Get in touch today for a free, no-obligation quote. We're here to answer any questions and help bring your vision to life.

Chat with us!